Level 2 IT Engineer

We are seeking an experienced Level 2 IT Engineer on behalf of our Dublin-based client, a growing MSP. You will troubleshoot and manage Level 2 Technical Support tickets and issues for your clients, work on virtual and physical client and server devices, and troubleshoot applications and on-premises/Cloud servers. You will also deploy IT solutions to your client base.

Duties:

• Resolving tickets and service requests assigned to you
• Acting as escalation POC for support tickets at Level 2
• Deploy, migrate and document IT Solutions for your clients
• Introduce and suggest new technologies to management
• Oversee, train and mentor Level 1 Support team activities

Requirements:

• 3+ years Office 365 Administration experience including Microsoft 365 tenancy portal, MS Azure Portal, Exchange Online Admin and SharePoint Admin
• Strong troubleshooting experience
• Experience with firewall and network wired/wireless deployments and troubleshooting
• Experience with Intune deployments and management is beneficial
• Experience working with Windows Server & OS 2016+
• Certifications including CompTIA Network+, MCSA/MCSE, CCNAM, MS Azure Intermediate, MS 102 Office 365 and AZ 104 Azure are highly desirable

If you're interested in this position, apply through the link provided. 

Reperio Human Capital acts as an Employment Agency and an Employment Business.