Desktop Support Engineer

A client of mine is looking for an experienced Desktop Support Engineer to provide Level 2 support and assist with troubleshooting hardware and software issues in a Windows-based environment. This role will involve a mix of on-site and remote support, ensuring smooth IT operations for end users.

Responsibilities:

• Provide Level 2 desktop support, including troubleshooting Windows OS, Office 365, and application issues.
• Diagnose and resolve hardware problems with desktops, laptops, and peripherals.
• Manage user accounts and permissions in Active Directory.
• Support software installations, updates, and system configurations.
• Assist with network troubleshooting, including Wi-Fi and VPN issues.
• Document technical resolutions and escalate complex issues when required.

Requirements:

• 3+ years of experience in a similar role, providing desktop support in a corporate environment.
• Strong knowledge of Windows OS, Active Directory, and Office 365.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Excellent communication and problem-solving skills.
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are desirable.

If you're an experienced Desktop Support Engineer looking for a new opportunity in Dublin, please contact Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.