Head of Customer Operations (SaaS)

Hybrid

Reperio has partnered with a company that's seeking an experienced Head of Customer Operations to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.

Responsibilities:

• Oversee SaaS & on-prem support operations for financial software
• Lead, mentor, and grow a skilled application support team
• Build and maintain strategic relationships with key customers
• Drive process improvements to enhance service quality and efficiency
• Collaborate with product, development, and account teams to exceed customer needs
• Manage escalations with urgency and professionalism

Requirements:

• 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
• Strong background in SaaS operations & application support (financial software a plus).
• Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
• Excellent communication, leadership, and customer relationship skills.

Join them and shape a customer-first culture that keeps their clients thriving. Apply now to make a real impact in the world of SaaS financial solutions.

Reperio Human Capital acts as an Employment Agency and an Employment Business.