IT Managed Services Support Engineers (Level 2/3)

IT Managed Services Support Engineer (Level 2/3)

We are recruiting on behalf of a growing Managed Service Provider for an experienced Level 2/3 IT Support Engineer to join their technical team.

This role is ideal for a technically strong engineer with proven experience working within an MSP environment, supporting multiple customers across cloud, infrastructure, and networking technologies.

Key Responsibilities

• Provide 2nd and 3rd line technical support remotely and on-site
• Manage and resolve incidents, service requests, and escalations
• Support and administer Microsoft Azure environments
• Troubleshoot and maintain network infrastructure, including firewalls, VPNs, switching, and routing
• Support Microsoft 365, Windows Server, Active Directory, DNS, and DHCP
• Deliver infrastructure and cloud projects, including migrations and upgrades
• Work within SLA and KPI targets while maintaining high levels of customer service

Essential Skills & Experience

• Previous experience working within a Managed Service Provider (MSP) environment
• Strong Microsoft Azure administration and support experience
• Strong networking knowledge covering LAN, WAN, VPN, routing, switching, and firewall technologies
• Experience supporting hybrid on-premises and cloud environments
• Windows Server, Active Directory, DNS, DHCP, and Microsoft 365 administration
• Experience with virtualisation technologies such as Hyper-V
• Excellent troubleshooting, communication, and customer service skills

Desirable

• Experience with SonicWall or similar firewall platforms
• Knowledge of Azure Active Directory / Entra ID
• Exposure to backup and disaster recovery solutions
• Azure certifications such as AZ-104 or AZ-305

This is an excellent opportunity for a customer-focused infrastructure engineer looking to further develop their cloud and networking expertise within a fast-paced MSP environment.

Reperio Human Capital acts as an Employment Agency and an Employment Business.