Desktop Support Engineer

Our global client is currently on the lookout for an experienced Desktop Support Engineer to join their team on a contractual basis at their site in Dublin.

Responsibilities:

• Provide 2nd-level technical support to end-users using different communication channels such as phone, email, and face-to-face interactions.
• Set up, arrange, and uphold a diverse array of desktops, laptops, printers, and peripheral devices.
• Provide training to end-users on hardware and software applications.
• Diagnose and resolve network connectivity issues.
• Efficiently handle and prioritise support inquiries utilising a strong ticketing system.

Qualifications:

• At least 3 years of background in a technical support position
• Proficiency in managing enterprise-level technologies like O365, AD, SCCM and similar systems
• Understanding of basic networking concepts and protocols.
• Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate would be beneficial

If you're eager to make a meaningful difference and find this role intriguing, or if you're open to exploring other IT support positions, please reach out to Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.