Enterprise Customer Success Manager

Fully Remote

We are looking for a Customer Success Manager to play a key role in joining a growing AI software company. 

In this role, you will be responsible for client relationships, onboarding/training, retention/reduction in churn, and product advocacy. With this role being fully remote, you may be required to travel to trade shows/client sites resulting in 20%~ of travel for the year. You will be looked at as an expert on the company offerings, training, and newly added features. This is a chance to work on an enterprise set of accounts alongside a Sales Engineer, and Enterprise Account Executive.

As an Enterprise Customer Success Manager, you will:

• Develop and maintain strong relationships with current Enterprise (Fortune 500) clientele
• Work alongside an Account Executive to take on newly closed clients and onboard them efficiently
• Facilitate the onboarding process for new clients and provide training on company offerings, newly added features, etc.
• Monitor enterprise client satisfaction to ensure at-risk accounts are engaged and reduction in churn is accomplished
• Develop and execute retention strategies to promote client loyalty
• Gather client feedback on products/offerings provided and communicate any insights to product teams

Minimum Requirements:

• 3+ years of experience in Customer Success (or complex selling account management)
• Experience working with Enterprise clients - Fortune 500
• Proficient in using multiple CRM software
• Proven experience in deep discovery with customers on improvements, current success, and possible foreseen issues
• Ability to travel 20% of the year
• Track record of reduction in churn percentages and hitting quota

Compensation: 

• Targeting 115K base to 135K base
• looking at an uncapped OTE at 150+

Reperio Human Capital acts as an Employment Agency and an Employment Business.