Technical Account Manager - NC

We are seeking an experienced Technical Account Manager to join a scaling asset management software company.

This is a chance to join a local software company specialising in an end-to-end solution suite (digital transformation). You'll be working alongside the marketing, product, and software engineering teams to showcase the solutions offerings: Maintenance BI Tools, Master Data Management, Reporting & Analytics Software, etc.

As a Technical Account Manager, you will be responsible for maintaining and growing relationships with the enterprise's existing clients and identifying opportunities to upsell and cross-sell products and services. Some of these products listed will be: cloud-based solutions that integrate with: SAP, IBM Maximo, and Oracle.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Understand client needs and objectives, and work with internal teams to ensure client satisfaction
• Collaborate with internal teams, including Sales, Marketing, and Product Development, to ensure alignment and support for client initiatives
• Prepare and deliver regular account status reports and updates to clients and internal stakeholders
• Partner with a Sales Engineer to showcase new technology, updated software, and potential add-ons
• Represent the company at industry events, conferences, and networking functions

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field
• Background in SaaS, IoT, MSP, or similar company
• Excellent communication and interpersonal skills
• Familiarity with industries that would need: BI Software, Data Analytics, ERP Systems, Data Governance, etc

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